Frequently Asked Questions Forum






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Q: I'm having trouble buying and downloading content from the App Store. What should I do?

 A: Please try the steps below, as certain situations can lead to problems even on supported devices.
 
Restart your device

1. Turn off your device.

2. Wait about ten seconds.

3. Turn on the device.

App Store account settings

Make sure that your device is set up to use the same account that was used to purchase the app from the App Store.

Turn off Wi-Fi

1. From your home screen, press the Menu key and select "Settings".

2. Select "Wireless & networks".

3. Uncheck "Wi-Fi".


If you still have trouble downloading content, please refer to the following Apple support page:

Troubleshooting Download Issues

Q: The game's audio won't play.

 A: Make sure that silent mode is turned off and check the device's media volume. Be sure to check the app's in-game volume settings as well.

Q: I want to continue my game from the Lite Version.

 A: The Lite Version and Full Version of the game are different apps, and for that reason it is not possible to continue to use the same save data.

Q: Do I have to pay again if I redownload the game?

 A: You can redownload the app for free. If you were charged for the purchase, it is possible that you were using a different account from the one you used to purchase the game, so please make sure you know which account you are signed in with.
 Also note that we are not able to answer account-related inquiries, so please direct these to Apple support.

Q: Can I use a game that I purchased on an iOS device on an Android device as well?

 A: Apps sold on the App Store are a different format than those sold on Apple's App Store. For this reason, if you switch devices from Android to iOS or from iOS to Android, you must repurchase any titles that you wish to use on the new device -- even titles that you already purchased for your old device.  It is also not possible to transfer save data. Thank you for your understanding.

Q: If I uninstall the game, will my save data be deleted?

 A: Yes. If you uninstall the app, the app's save data will be deleted. Please note that it is impossible to restore save data once it has been deleted.


Q. I bought this app in English, but I'd like to try it in Japanese.

A. You can change the language of the app by altering the language settings on your device.
The language can be changed for the following apps:

Beastie Bay
Biz Builder Delux
Dream House Days
Dungeon Village
Epic Astro Story
Hot Springs Story
Kairobotica
Magazine Mogul
Mega Mall Story
Ninja Village
Oh! Edo Towns
Pocket Academy
Pocket Clothier
Pocket Harvest
Pocket League Story
Pocket Stables
The Pyraplex
Venture Towns
World Cruise Story

To change the language of the above apps, select Settings > General > Language and Region > Advanced (under Region Formats).

Once you set the language from English to Japanese or vice versa, the language of the app will change accordingly on launch.

For apps not listed above, the English and Japanese versions are treated as separate games. Unfortunately, this means the language cannot be changed.

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