Frequently Asked Questions (Kingdom Adventurers)



Frequently Asked Questions





You can also return by pressing
your browser's "Back" button.























Q. The purchase I made in Kingdom Adventurers has not arrived.

A. There can sometimes be delays with the Google Play payment system, and in some cases this may make purchases take some time to arrive.
Also, orders can sometimes be automatically cancelled. In this case you will receive an email from Google regarding the cancellation.

If you have not received a cancellation email, you can try the steps below to see if you can receive your purchase in the app.

1. First, update the app to the latest version (open it in the Google Play Store).
Also update the Google Play Store app to the latest version.

2. Turn your device off and then turn it on again. Also check that your device's date and time are set correctly.

3. After restarting your device, confirm that you are logged in using the account that you use for the Google Play Store.

4. Please start "Kingdom Adventurers" and choose unit you purchase the Diamonds again. (You do not have to purchase it)

5. If it is not reflected in after step 4. Please confirm "Diamonds Purchase History" again.

* If performing the steps above does not result in your purchase being reflected in the app, please quit the app and retry step 4 after waiting for around 1 hour.

Q. My save data has disappeared. Is it possible to get it back?

A. Save data is only stored locally on your device, and not on our servers. For this reason, if your save data is lost, there is unfortunately no way to get it back. We are deeply sorry.

Q. My screen is all black.

A. Try turning off your device and then turning it back on again.

Q. The app quits just after it starts up.

A. The game may not start if your device has been rooted or if you are using certain tools.



You can also return by pressing
your browser's "Back" button.